intellichat Automated Virtual Sales Agent : Increase Conversions

The JDI Open.

In homage to the British Open at Turnberry this weekend we held our own golf tournament, the JDI Open.

Featuring seasoned pros to rookies, and handicaps of 12 to 1200 we contested the first annual contest at Wickham Park Golf Club.

It was a fiercely contested 18 holes with the early leader Mike Burrow grabbing 2 birdies in the first three holes. There were some great swings on show and some not so great, with Nick Baker scoring a miserable 12 on the 7th. (“my new clubs are offset by 5 degrees” was his excuse)

Among the well performing rookies were intellichat’s Dan Short and Maxwell Clements both scoring under 100. The Closest to the Pin contest was won by Developer Rich Turner, this was contested on the 10th hole with the winner receiving the prize pot of £50. The unofficial longest drive award went to the woeful Nick Baker, adding a bright spot to his otherwise miserable day!! Among the others to have a round to forget were Technical Officer Dave Cooper who should defiantly stick to HTML!

The Shot of the Day was saved for the newly crowned JDI Open Champion Ben Rolison also of intellichat. Coming up the 17th with clubhouse leader Mike Burrow already home with a well respected 86, Rolison was under pressure knowing two pars were needed on the two proceeding holes had 170 yards to the pin after a respectable tee shot. With a 7 iron out of the bag he stuck a magnificent lofted fade into the green stopping dead within an inch of the Pin (Pictured), helping the executive Account Manger to a splendid Birdie. A par followed on the 18th crowning Rolison the 2009 JDI Champion!!

It was an extremely enjoyable day for all and all of JDI would like to ‘Congratulate‘ Ben on his triumph.

intellichat Adult has been bathing in the limelight recently, with the success of sponsored poker nights and other such events at some of the biggest adult conferences.

This month, the AVN Media Network have placed intellichat directly in the spotlight by writing an editorial in their monthly Magazine. You might have heard about the notorious AVN Award Show which is the equivalent of the Oscars for the adult industry. Well the AVN Magazine is considered to be the gospel of the adult industry, it keeps readers up-to-date with the latest industry trends, technologies, legal commentary, news and reviews.

Well it was time to be stripped bare and tell it how it is. To read the editorial titled: “intellichat Adult Saves the Sale”, just CLICK HERE.

Since the conception of intellichat ADULT, it has opened many new doors and enabled us to try out pioneering new additions that we could never envisage using on our main stream chats. Traditionally the intellichat window has resembled a typical Instant messaging (IM) interface, such as Live Messenger and Aim. Where our technology creates the possibility of real-time text-based communication between the consumer and a live virtual agent.

Now as the IM communication platforms increasingly evolve, the key focus has moved to usability and user interaction though the use of the audio/video chat sections. It was essential to create a similar look and feel for the interaction process. So we jetted to LA and filmed various adult actresses and actors performing a number of different scenes and skilfully stitched and sliced the video and audio into the traditional chat window, and born was the first intelligent video agent, an innovative piece of technology which has already seen great success.

Here at intellichat we are all about analysing and testing, whether it be split testing a chat skin or trawling through chat logs to find common trends; we do it all! Something we found that was notably apparent when recently analysing statistical data is that, the users sometimes make use of slang and or abbreviated expressions in order to quicken conversations or to reduce keystrokes, for example BRB and LOL. In order to make the virtual agent more realist (human) we needed to not only spell check each question but run an analysis against the most common expressions and shorthand’s. Additionally, the use of emotional expression has been universally adopted in order to portray ones emotional state, whether it be happy , sad or cheeky , therefore compromising the face-to-face language one uses inherently when interacting with another human.

So from the simple quotation marks such as a semicolon and a bracket ; ) the ‘chat agent’ can communicate to the consumer and shows cheeky/flirtatious side, thus bridging the ‘computer to human interaction’ gap.

On a final note we would once again like to thank AVN for taking the time to interview us and giving us the opportunity to showcase our technology with their subscribers!