intellichat Automated Virtual Sales Agent : Increase Conversions

It seems like only yesterday that we were heading out to the states for Ad:tech San Francisco. As enjoyable as those gigs are, the endless isles of booths can become quite tiresome. So we were all happy to learn we are heading out to California for breath of fresh air!

Gone are the days of suits and booths, it’s time to trade them in for flip-flops and beach party’s.

We are joining some of our friends and taking part in the first annual CPALAX beach party. We shall be mixing with crowds of publishers and advertisers alike, at the scenic Laguna Estate Beach House on the 27th June.

This innovative approach to affiliate marketing has broken down the traditional barriers and allows the smaller advertiser more access to network with the industry’s heavy hitters. Sample a beer in one of the 3 bars on location or just simply relax on a sun lounger and close out your deals on the beach!!

We are so excited that we are jetting 5500 miles to join in the party, we expect to hook up with some old friends and definitely make some new ones.

As always if anyone would like to schedule a meeting with one of our reps who will be attending CPALAX please don’t hesitate to contact us and set up a meeting. sales@intellichat.com.

See you at the beach!!

We received an email the a few days back, thanking us for our continual support, guidance and advice on how to squeeze ever conversion out of their site.

Heres the letter…..

Intellichat,

I want to thank you for continually addressing my issues with intellichat.

Every time I call, I know you’ll be there.

As soon as it was up and running, I got a sale.

Again, thanks for putting in the time to get it just the way I want.

Regards,

Pete

Myself and 2 other intellichat account managers are just sat at the airport heading home from a very busy and successful Ad:tech San Francisco.

It was good to be back in the states catching up with existing clients, going out for meals and a few drinks along the way. We are all exhausted and eager to get home but have a 10hr flight in front of us.

Some of the parties got a little out of hand but hats off to the C2M Guys who showed us a great time!

We took some of the guys out a few days early to San Fran, to the Golden Gate and Alcatraz. I have to say we all thoroughly enjoyed our selves. We thank intellichat and everybody that we have met, who has made this a very beneficial and worthwhile trip over the pond.

We look forward to seeing you all soon! Now where’s my passport?

Yesterday Intellichat hit $500,000 in saved sale revenue for the Web Hosting industry. We have invested a lot of time into generating a huge database of web hosting related questions which has seen very positive results as it now fully utilizes intellichat as both a customer service and a sales retention tool.

I would love to explain that intellichat is migrating to the Bahamas or somewhere relaxing in the Caribbean but unfortunately it’s just a server migration, well I say “just a server migration” but that doesn’t do it justice. This was a mammoth task for our development team and credit to them, everything has seemed to go to plan.

After delaying the Intellichat migration last week due to issues with the load balancer (we had to order up a new more powerful one) we are finally in the last stages of testing. Brooke Bryan our head of development managed the migration and asked the Singlehop team to take some photos of our new servers housed in their state-of-the-art data center. The guys at Singlehop noted they used to have a great photographer, but he has moved over to London now, so our apologies for their photography skills.

Here at intellichat we are extremely pleased to announce the launch of Google’s new web browser named “Google Chrome”. The reason why we are so please to announce the release is that the launch function of intellichat is very much dependant on the web browser attributes and each browser will give a different alert message when you try to leave the page, (Usually when intellichat steps in)

Google Chrome has given the “Are you sure you want to navigate away from this page” alert a grateful twist as instead of giving the leaving visitor the options of “OK” and “Cancel” chrome gives you “Stay on this page” and “Leave this page”

I don’t yet have the stats on how chrome is performing for us against the other browsers as its a little early, but I’m very intrigued and have my fingers crossed that this new alert will come out on top as i have a hunch chrome will soon be browser of choice for most web masters.

With the economy struggling, and online sales on a downward trend, here at intellichat we are actually relishing this current state of affairs, as through April, June and July we have just recorded a growth spike seeing us hit a peak to date of over 2.2 Million unique visitors last month.

It seems that companies are now searching for ways to optimize their performance and conversions as their daily sales numbers drop, with our intellichat, virtual sales agents being a popular choice.

Were back, after a fantastic few days at the 2008 HostingCon held at the Navy pier in Chicago! Exhibitors and attendees ranged from hosting support services, to web host forums and review sites.

The show definitely lived up to its name as ‘the largest gathering of hosted services professionals in the world.’ We had a bunch of great feedback on our virtual agent software and lots of very keen parties so the account managers are now back and working on overdrive to fulfil our fast turnaround and personal service intellichat has been built on.

I spoke with a lot of hosting providers who are really looking forward to our automated support agents in the near future to decrease their customer service costs drastically, so watch this space.

Hosting Con 2008 is being held in Chicago, starting on the 28^th of July ending on the 30^th. This is a new event that intellichat will be attending; with lots of current webhosting clients already working with us we believe this is a perfect place to showcase our unique sales tool.

David Sipes; the executive intellichat representative in the hosting industry, has the exciting task of attending the conference and preaching the customer service and sales retention benefits hosting companies will gain from using intellichat. As always, intellichat not wanting to disappoint have made our presence known with some subtle sponsorships and pre event press releases.

Afternoon all, today I have a meeting with Alex Gifford the Senior Sales Executive from Future Publishing Limited, to discuss a possible intellichat editorial for .NET magazine. I believe intellichat is such a unique sales solution that it will make good reading for all their readers.

I’ll keep you updated with the progression…

Maxwell