Intellichat : The Automated Sales Agent Experts

I would love to explain that intellichat is migrating to the Bahamas or somewhere relaxing in the Caribbean but unfortunately it’s just a server migration, well I say “just a server migration” but that doesn’t do it justice. This was a mammoth task for our development team and credit to them, everything has seemed to go to plan.

After delaying the Intellichat migration last week due to issues with the load balancer (we had to order up a new more powerful one) we are finally in the last stages of testing. Brooke Bryan our head of development managed the migration and asked the Singlehop team to take some photos of our new servers housed in their state-of-the-art data center. The guys at Singlehop noted they used to have a great photographer, but he has moved over to London now, so our apologies for their photography skills.

Here at intellichat we are extremely pleased to announce the launch of Google’s new web browser named “Google Chrome”. The reason why we are so please to announce the release is that the launch function of intellichat is very much dependant on the web browser attributes and each browser will give a different alert message when you try to leave the page, (Usually when intellichat steps in)

Google Chrome has given the “Are you sure you want to navigate away from this page” alert a grateful twist as instead of giving the leaving visitor the options of “OK” and “Cancel” chrome gives you “Stay on this page” and “Leave this page”

I don’t yet have the stats on how chrome is performing for us against the other browsers as its a little early, but I’m very intrigued and have my fingers crossed that this new alert will come out on top as i have a hunch chrome will soon be browser of choice for most web masters.

With the economy struggling, and online sales on a downward trend, here at intellichat we are actually relishing this current state of affairs, as through April, June and July we have just recorded a growth spike seeing us hit a peak to date of over 2.2 Million unique visitors last month.

It seems that companies are now searching for ways to optimize their performance and conversions as their daily sales numbers drop, with our intellichat, virtual sales agents being a popular choice.

Were back, after a fantastic few days at the 2008 HostingCon held at the Navy pier in Chicago! Exhibitors and attendees ranged from hosting support services, to web host forums and review sites.

The show definitely lived up to its name as ‘the largest gathering of hosted services professionals in the world.’ We had a bunch of great feedback on our virtual agent software and lots of very keen parties so the account managers are now back and working on overdrive to fulfil our fast turnaround and personal service intellichat has been built on.

I spoke with a lot of hosting providers who are really looking forward to our automated support agents in the near future to decrease their customer service costs drastically, so watch this space.

Hosting Con 2008 is being held in Chicago, starting on the 28^th of July ending on the 30^th. This is a new event that intellichat will be attending; with lots of current webhosting clients already working with us we believe this is a perfect place to showcase our unique sales tool.

David Sipes; the executive intellichat representative in the hosting industry, has the exciting task of attending the conference and preaching the customer service and sales retention benefits hosting companies will gain from using intellichat. As always, intellichat not wanting to disappoint have made our presence known with some subtle sponsorships and pre event press releases.

Afternoon all, today I have a meeting with Alex Gifford the Senior Sales Executive from Future Publishing Limited, to discuss a possible intellichat editorial for .NET magazine. I believe intellichat is such a unique sales solution that it will make good reading for all their readers.

I’ll keep you updated with the progression…

Maxwell

Another week and yet another new staff member to introduce. Ben Rolison has joined us straight from a top English university, where he achieved a very high degree status.

Ben has taken the role of executive account manager, where he will handle and manage some of intellichat’s biggest clients, and aims to work with them to optimize their current campaigns to maximize conversions.

Intellichat today unveiled their newest member of staff …me… Maxwell Clements.

Hello everyone, I am taking the role of online marketing executive at intellichat the home of gorgeous automated sales agents like Summer and Rina!

Intellichat is an exciting company and I’m looking forward to taking intellichat and our unique smart agent software to the next level.

Through this blog I will be filling you all in with what’s happening in the world of intellichat including everything from new features to events which me and the team will be attending.

If anyone would like to discuss possible partnerships or marketing opportunities with myself, please feel free to add me to aim: JDI Maxwell

Hi everyone, welcome to the intellichat blog. Here is where you can keep up-to-date with all the new intellichat features and advances in our A.I technology.

 For those of you who are not aware of who intellichat are, or what we do, Intellichat is the name of the advanced database and software, which we here at intellichat software ltd have developed to work as a virtual automated agent. Primarily it’s focussed towards increasing ecommerce sales by interacting with leaving website visitors to increase conversion rates, but the technology is being adapted and advancing daily and so, it can also be used as a customer service module.

 Intellichat provide a complete custom solution for each client, based upon their websites needs. Every client has their own personal account manager who will be responsible for creating their customized agents and their continual optimization to maximize conversions.

 Intellichat charge no setup fees and free to apply, so if you are interested and would like to find out more, feel free to contact us or apply.

 Now everyone knows what they are reading about, watch this space for the latest posts with up-to-date news, new intellichat features and chat technology advances.

Today we welcome a new feature to the intellichat product: Custom Variables. Many of our clients use intellichat on the final stage of their order form, or after a lead capture form. At this stage of the process, the website will contain information about a customer, so their name, email address any maybe order details. This information can now be passed through to the intellichat script, and our agent will display this data straight back into the chat. For security reasons, any of the variables added to the script will not be transmitted, but instead interpreted on the client’s machine.

If you know your way around JavaScript, or have someone in your team that does, you can take full advantage of this new feature by using the very simple code shown below. The script works off a key value pair and performs a quick replace on the message being displayed to the window.

<script type="text/javascript">
<!—
intellichat.Actions.AddChatVariable(’Key’,'Value’);
–>
</script>

Quick Guidelines

1. Make sure your keys are unique and not part of everyday conversation, for  example, you may want to set the key for the users first name to be #FIRSTNAME# (keys are case sensitive).
2. Add the chat variables after you have included the intellichat launch code to avoid JavaScript errors and your custom variables not appearing.
3. When writing your chat scripts within the control panel, only use variables that you know will exist.  If your page does not set a variable, the user will see the variable as its actual variable name, e.g. #FIRSTNAME#, which can appear very ugly on the chat.

Example Chat (with Custom Variables)

Summer Says:	Hey Joe, how are you today?
You:	Hey Summer, im fine thanks, how are you?
Summer Says:	I see you ordered 4 bottles of our Weight Loss Water
You:	Yeah, hopefully they arrive soon
Summer Says:	Deliveries are usually shipped next day to all addresses within the United States.
Summer Says:	Would you like to take advantage of our special offer we have today?